Admins Can Now Fill Out and Submit Review Forms on Behalf of Reviewers

Sometimes the most important fix is the one that mirrors exactly what your team was already doing manually. Flo is the fastest company in the legal talent industry, and this update is a good example of why that reputation holds: we heard a specific, recurring pain point from Professional Development and HR teams, recognized it immediately, and created a clean solution for it.

The problem

Admins in Flo Performance Management already had the ability to edit review forms that a reviewer had submitted. But that left a significant gap. What about the partner who never opens the form at all? What about the form that is halfway through a save-draft cycle and has been sitting there for two weeks?

We kept hearing about a version of the same scenario: a reviewer, often a senior partner, emails their written feedback or dictates it directly to the PD admin and asks them to enter it.  The admin had the content. They had the access. But Flo would not let them touch a form that had not yet been submitted, which meant the whole cycle stalled waiting on someone who had already done their part in their own way.

This is one of the most common admin rescue scenarios in Performance Management, and it needed to be solved.

What we launched

Admins can now open, edit, and submit any reviewer's assigned form, regardless of whether that form has been started yet. From the reviewee or reviewer slideout, an admin can pull up the form, enter the content, save a draft, and submit it on the reviewer's behalf.

To keep everything auditable and transparent, any form submitted this way shows a "Submitted by [Admin Name] on behalf of [Reviewer]" label in admin views. Reviewees see a completed review, with no indication of the behind-the-scenes logistics. The record is clean, and the attribution is clear.

Why it matters

Review cycles are most reliable when they have all of the possible contributions. When a single incomplete form holds up a reviewee's entire evaluation, the burden lands on PD and HR teams to chase it down. This update removes that bottleneck without removing accountability.

The admin acts on behalf of the reviewer with full transparency. The reviewer's written input still makes it into the system, exactly as intended. The reviewee's cycle closes on time. 

For PD teams managing large review cohorts, this also means fewer one-off conversations with reviewers about portal access and fewer follow-up reminders for people who have already done the work in a format they were comfortable with.

This one came directly from what Talent and HR teams were telling us. Keep pushing back on the friction points you run into, because that is exactly what drives what we build next. If you want to see how Flo Performance Management handles the full review cycle, book a demo and we can walk through it with you.